Customer Support

Updated November 8, 2026

For help with Open Gate assessment requests, agreed business development services, purchases, billing, service scope, delivery, corrections, or cancellation, email irongatebusinessdevelopment@gmail.com.

Include your business name and a short description of the issue. For a purchase, include the purchase date and order or receipt reference if available. Do not send payment-card or bank-account details, government identification numbers, passwords, or confidential personal information about tenants, employees, customers, or other people.

Business development support

IronGate supports businesses across industries with business assessments, operational improvement, growth planning, market research, strategic partnerships, and separately approved implementation support. Contact us about the scope and next steps for an existing engagement. Deliverables, pricing, and timelines depend on the agreement for that service.

Open Gate assessment requests

Start a free initial business assessment through the hosted Airtable form linked from the Open Gate section of our homepage. After a successful submission, the form displays a confirmation. IronGate reviews requests and follows up using the contact information and preferences supplied. Review and response are handled by people; submitting a request does not generate an automatic assessment or guarantee an appointment or business result.

If you did not see a confirmation or need help with an existing request, email support with your business name, approximate submission time, and the issue you encountered. Avoid resending sensitive information. This support route helps investigate the request; the hosted assessment form remains the assessment intake channel.

The free initial assessment does not include a free six-month implementation program. Any proposed roadmap or paid services require a separate agreement. The paid-package delivery period below applies after a paid order meets its stated requirements; it is not an assessment response deadline. See our Open Gate terms and Privacy Policy.

Before you purchase a research package

Contact us to confirm your Arkansas market, one operational priority, deliverables, required inputs, and delivery date. The one-time research fee is $250 USD; contractor services are separate.

After payment

IronGate confirms the payment and due date by email. Delivery is within five business days after payment confirmation, written scope confirmation, and receipt of required inputs. If you do not see our email, check your spam folder and contact support with your receipt reference.

Corrections, cancellations, and refunds

One clarification round is included for requests submitted within seven calendar days of delivery. Email cancellation and refund requests to support. See our Terms of Service for the applicable refund conditions.

Contact form

You can also send an inquiry through our website. Our inquiry form remains available for general questions; it is not an emergency service.